Privacy Policy

Last updated: 2026-04-04

This Privacy Policy describes how OrderFlowViz.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from orderflowviz.com (the "Site"). Please read this policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information you provide directly to us:

Basic contact details including your name, address, phone number, and email address.
Order and account information including your name, billing address, shipping address, and payment confirmation.
Sierra Chart account name — collected at registration to identify and authenticate your access to our software products.
Customer support communications and any other information you choose to provide.

Information we collect automatically:

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information we obtain from third parties:

We may obtain information about you from third parties and combine that with information we collect about you. For example, we may collect information about you from third parties such as our payment processor (Stripe), analytics providers, and other service providers who assist in operating our site and providing our Services.

How We Use Your Personal Information

We use the personal information we collect in order to:

Provide, operate, and improve the Services, including fulfil orders, process payments, and manage your account.
Send marketing and promotional communications — you can opt out of receiving marketing emails at any time by using the unsubscribe link in any email we send.
Show you advertisements for products or services that may be of interest to you.
Authenticate your access to our software products using your Sierra Chart account name.
Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.
Maintain the security of our Services.
Provide customer support and respond to your questions.
Comply with applicable legal obligations.

Cookies

Like many websites, we use cookies and similar tracking technologies on our Site. Cookies are small data files placed on your device when you visit a website. We use cookies to help us authenticate users, remember your preferences, understand how you use our Site, and improve our Services.

Most browsers accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

Service providers and processors: We share your personal information with third party vendors and service providers that perform services on our behalf, such as our payment processor (Stripe), email service providers, analytics providers, and hosting providers. These parties access your information only to perform services on our behalf and are obligated not to disclose or use it for any other purpose.
Business and marketing partners: We may share information with business and marketing partners in order to provide you with certain services, or to deliver relevant advertising.
Legal requirements: We may disclose your information to comply with applicable law, a court order or other legal process, or to protect the rights, property or safety of OrderFlowViz.com, our users, or others.
Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as part of that transaction.
With your consent: We may disclose personal information about you with your consent or at your direction.

User Generated Content

The Services may enable you to post product reviews or other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

International Users

Please note that we may transfer, store, and process your personal information outside the country you live in, including Switzerland and other countries. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Restrict Processing: You may have a right to ask us to stop or restrict our processing of personal information.
Right to Withdraw Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Right to Opt Out of Marketing: You may always opt out of receiving marketing communications from us by using the unsubscribe link in any email, or by contacting us directly.
Right to Complain: You may have a right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within the timeframe required by applicable law.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

Email: info@orderflowviz.com
Address: Allmendstrasse, 6048 Horw, Switzerland