Refund Policy

Last updated: 2026-04-04

We strive to provide high-quality software products that genuinely meet your needs. Our products are available exclusively as subscriptions — no lifetime or one-time purchases are offered.

Given the subscription-only model, we apply a structured approach to refunds. We encourage you to take full advantage of the resources available before subscribing: our documentation covers product capabilities in detail, and our support team is happy to answer questions in advance. If you'd like to explore a product before committing longer-term, a one-month subscription is a great way to do that.

Similarly, if you'd like to evaluate a product for a specific market, data feed, or broker combination, we recommend starting with a one-month subscription for that purpose — the product remains fully usable on other combinations in the meantime.

Technical Issues — We Work Through Them Together

If you encounter a technical compatibility issue with any of our products, our first priority is to resolve it with you. We'll look closely at your platform setup together and explore whether adjustments on our side, your side, or both can solve the problem. Any solution we find also benefits the broader community — we document these in our support pages for everyone.

If we work through the issue together and are genuinely unable to resolve it, we will be happy to issue a refund.

How to get started

  • Contact our support team at info@orderflowviz.com.
  • Describe clearly how the platform and product are behaving and where the issue occurs.
  • Include supporting screenshots where helpful.
  • Attach any relevant log information from the platform.
  • We'll review your report and follow up with the next steps.

Situations Outside the Refund Process

The collaborative resolution process above applies to genuine technical problems. The following situations fall outside of it:

  • A change of mind, or subscribing to a product unintentionally.
  • Not having followed the setup instructions available on this website, where the solution is already documented.
  • Not having reviewed the product requirements before subscribing.
  • Obtaining the product through unauthorized means.

Policy Changes

OrderFlowViz.com reserves the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any questions about this policy or need assistance, please reach out at info@orderflowviz.com — we're glad to help.